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Tennis Professional

23 August 2017

Category:
Country: USA
State: Minnesota

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Tennis Professional
Fitness Club in Eden Prairie, MN is looking for a full-time Tennis Professional.

Position Overview:
Provide excellent tennis instruction and customer service to encourage repeat business.

Member Experience Management
1. Develop safe, professional, and comprehensive tennis lessons and programs to ensure students develop along a pathway that will encourage continued involvement and a positive NPS.
2. Monitor, demonstrate, and instruct students on proper technique and strategies to improve their overall tennis game
3. Ensure students understand tennis rules, scoring procedures, safety rules and tennis etiquette
4. Ensure all tennis facilities and equipment are clean, organized and in good working condition
5. Quickly and efficiently respond to member questions, comments, and concerns

Sales & Promotion
1. Involve members with programs, tournaments and special events, fully utilizing available marketing support and tools.
2. Actively participate in the system wide sales effort with Membership Advisors and Member Activities, ensuring tennis is an integral component of the brand
3. Actively participate in integrating new members into the tennis program.
4. Identify inactive tennis players and re-engage them in appropriate programs.
5. Actively develop a positive image for Club’s Tennis in the community through involvement with schools, community education programs, charities and fund raisers.
6. Promote and sell Tennis programs, lessons, court time, equipment, etc. and encouraging repeat business
7. Work closely with other business units to raise awareness about Tennis and look for ways to partner with them in improving the member experience
8. Continually increase knowledge of all programs, products, and services and promote them to students

Financial & Budgetary
Achieve or exceed monthly revenue and lesson goals

Managerial & Supervisory
Attend department head and “all club” meetings

Responsibilities of All Positions
Support and articulate the mission statement
Adhere to company policies and procedures
Ensure cleanliness of the club using all 5 senses:
Sight to ensure club is neat and orderly
Sound to ensure music/sound levels are appropriate
Touch to ensure floors, countertops, etc are clean and dry
Taste to ensure food & beverages in the café are up-to-standards
Smell to ensure the club is fresh and odor free

Customer Service:
Demonstrate positive attitude and actions through a display of courtesy, service, cooperation, hospitality, sensitivity, and professionalism to internal and external customers

Safety:
Safety responsibilities
Comply with all company safety rules
Use all required safety devices and personal protection equipment
Report accidents and injuries to supervisor as soon as possible
Participate in safety training and safety inspections
Suggest methods of preventing hazards to safety committee
Qualifications

Minimum Qualifications
Education:
· High School diploma or GED

Experience:
· experience teaching tennis lessons

Licenses / Certifications / Registrations:
· USPTA/PTR certification
· CPR/AED certification received within 30 days of hire

Knowledge, Skills, Abilities and Other Characteristics
Excellent customer service skills, friendly, outgoing, and positive attitude
Ability to build positive relationship with members and team members
Excellent communication skills
Ability to resolve conflicts in a professional, tactful manner
Comfortable working with all age groups
Ability to multi-task and learn quickly
Excellent time management and organizational skills
Thorough knowledge of the game of tennis
Effective teaching styles and techniques

How to apply:
Please apply via the URL provided.

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