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Operations Manager

20 February 2018

Country: USA
State: Vermont

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Operations Manager
Tennis Tours Company in Stowe, VT is looking for a full-time Operations Manager. Up to $60,000, competitive benefits, 401k, flexible time-off, travel benefits.

Position Overview:
Our Tennis Tours Company is the leader in high-end tourism to major tennis events, taking more than 3,000 guests to all four grand slams and other select events around the world annually. Through its partnership with a Tennis Management Company, our guests have access to can’t-buy opportunities with top professional players from around the world, and starting in 2017, our Company and the Tennis Management Company have teamed up to own and manage tennis events, one in Wailea, HI and the other in Stowe, VT. We have 10 employees working out of our main office in Stowe, VT, and while company culture does not require experience or interest in tennis, collectively we’re a group of people who enjoy living and working in VT and traveling to beautiful locations throughout the year.

The Operations Manager position is a key role in the Company office and will be responsible for several strategic areas of the business. The very core of our business is the execution of amazing tour operations around the world, and as such this role will guide the success of our business while on tour, and the efficacy of our operations at home. The position is based in Stowe, VT and there will be an expectation of 6+ weeks travel throughout the year.

Job Responsibilities:

  • Manage and maintain CRM system for global tourism company.
  • Works closely with other departments and colleagues to ensure accuracy of all client bookings, from sale to execution
  • Identify key areas suitable for improvements in efficiency
  • Responsible for relationships and accounts with global hotel and hospitality partners, including price negotiations and proposals.
  • Manage on-location logistics for diverse tourism events around the world
  • Work closely with sales and marketing teams to improve processes and develop reports.
  • Partner with other stakeholders – Sales, Marketing, Finance, Customer and Technical Support – to ensure an exceptional customer experience throughout the entire customer journey
  • Maintain client records in CRM
  • Manage Welcome Gift operations for more than a dozen events per year, from idea to delivery.
  • Take on a significant role in our annual pro tennis event in Stowe, in August.
  • All other duties as assigned.

Qualifications and Requirements:

  • Highly organized and deadline-aware.
  • Strong experience with Microsoft Office, specifically Excel, Google Docs, Quip (or other collaborative document system).
  • Demonstrated experience working with a CRM system.
  • Excellent interpersonal skills, and experience working with diverse stakeholders towards a shared goal.
  • Demonstrated ability to take initiative and work independently.
  • Strong communication skills, both written and verbal.
  • Impeccable attention to detail.
  • Experience independently managing multiple projects and priorities.
  • Ability to understand and innovate office IT; experience with cyber-security a plus.
  • Foreign language skills, specifically French, a plus.
  • Ability to travel foreign and domestically mandatory.
  • Experience in sports/event management a plus.
  • 5-10 years related experience.
  • Bachelors degree, any field.

Commensurate with experience, 45-60K range. Competitive benefits, 401k, flexible time-off, travel benefits.

How to apply:
Please send resume and cover letter to the email provided with subject line: Operations Manager.

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