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Tennis Professional

3 April 2018

Category:
Country: USA
State: Michigan

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Tennis Professional
Fitness Club in Rochester Hills, MI is looking for a Tennis Professional.

Position Overview:
Provide excellent tennis instruction and customer service to encourage repeat business.

Major Duties & Responsibilities:
Member Experience Management
1. Develop safe, professional, and comprehensive tennis lessons and programs to ensure students develop along a pathway that will encourage continued involvement and a positive NPS.
2. Monitor, demonstrate, and instruct students on proper technique and strategies to improve their overall tennis game
3. Ensure students understand tennis rules, scoring procedures, safety rules and tennis etiquette
4. Ensure all tennis facilities and equipment are clean, organized and in good working condition
5. Quickly and efficiently respond to member questions, comments, and concerns

Sales & Promotion
1. Involve members with programs, tournaments and special events, fully utilizing available marketing support and tools.
2. Actively participate in the system wide sales effort with Membership Advisors and Member Activities, ensuring tennis is an integral component of the Club brand
3. Actively participate in integrating new members into the Club tennis program.
4. Identify inactive tennis players and re-engage them in appropriate programs.
5. Actively develop a positive image for Club Tennis in the community through involvement with schools, community education programs, charities and fund raisers.
6. Promote and sell Tennis programs, lessons, court time, equipment, etc. and encouraging repeat business
7. Work closely with other Club business units to raise awareness about Tennis and look for ways to partner with them in improving the member experience
8. Continually increase knowledge of all Club programs, products, and services and promote them to students

Financial & Budgetary
1. Achieve or exceed monthly revenue and lesson goals

Managerial & Supervisory
1. Attend department head and “all club” meetings

Responsibilities of All Positions
• Support and articulate the Club mission statement
• Adhere to company policies and procedures
• Ensure cleanliness of the club using all 5 senses:
o Sight to ensure club is neat and orderly
o Sound to ensure music/sound levels are appropriate
o Touch to ensure floors, countertops, etc are clean and dry
o Taste to ensure food & beverages in the café are up-to-standards
o Smell to ensure the club is fresh and odor free

Customer Service:
• Demonstrate positive attitude and actions through a display of courtesy, service, cooperation, hospitality, sensitivity, and professionalism to internal and external customers

Safety:
Safety responsibilities
• Comply with all company safety rules
• Use all required safety devices and personal protection equipment
• Report accidents and injuries to supervisor as soon as possible
• Participate in safety training and safety inspections
• Suggest methods of preventing hazards to safety committee
Qualifications

Minimum Qualifications
Education:
· High School diploma or GED

Experience:
· experience teaching tennis lessons

Licenses / Certifications / Registrations:
· USPTA/PTR certification
· CPR/AED certification received within 30 days of hire

Knowledge, Skills, Abilities and Other Characteristics
• Excellent customer service skills, friendly, outgoing, and positive attitude
• Ability to build positive relationship with members and team members
• Excellent communication skills
• Ability to resolve conflicts in a professional, tactful manner
• Comfortable working with all age groups
• Ability to multi-task and learn quickly
• Excellent time management and organizational skills
• Thorough knowledge of the game of tennis
• Effective teaching styles and techniques

How to apply:
Please apply via the URL provided.

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