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Tennis Sales and Services Manager

10 April 2018

Country: USA
State: New York

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Tennis Sales and Services Manager
Recreational Facility in the Bronx, NY is looking for a full-time Tennis Sales and Services Manager.

Position Overview:
After a decade of planning, the Center became a reality. Construction began in 2013 with the official groundbreaking ceremony. Working in collaboration with civic, cultural, recreational and educational partners, our Organization has transformed the South Bronx, delivering on the vision that tennis, academics and character can and will change lives. Since we opened our doors in the summer of 2015, we have done just that.

The Center provides free year-round instruction and play for youth ages 5-18, from beginners to nationally-ranked junior players. There is also space for educators to help youth improve school performance. With access to classroom space and study centers, teachers offer young people a quiet and safe place to benefit from a wide variety of educational programs.


Reports to the Executive Tennis Director. Responsible for increasing sales for all commercial programming, lessons and events.

Additional responsibilities include Pro Shop management and event coordination.

Qualities/Qualification Requirements:

•Three years of experience in tennis sales/operations/sports club/gym, customer service, front desk/reception operations or reception required.
•Must be enthusiastic, cheerful, well-groomed and polite at all times.
•Requires outstanding customer service and verbal communication skills. Requires basic knowledge of math. Knowledge of/interest in tennis a plus.
•Strong verbal and written communication skills.
•Must have Bachelors or Associate degree.
•Exceptional problem-solving skills.
•Genuine enthusiasm for developing professional skills through training opportunities and field practice.
•Ability to work as part of a team.
•Ability to communicate and work effectively and respectfully with a broad range of diverse constituents.
•Knowledge of tennis, not required but preferred.
•Knowledge of Microsoft Office.
•Knowledge of Photoshop, InDesign, and Illustrator, not required but preferred.
•Knowledge of Social Media sites.
•Journalism, Communications, and Marketing interest.
•Ability to proofread content preferred.
•Ability to manage time, ongoing projects with accountability

Duties and Responsibilities:

•Increase sales for all commercial programming, lessons, and events
•Handle or delegate all inquiries for commercial programs, lessons and events
•Successfully match clients with pros for private lessons by knowing our teaching staff, their availability and court availability
•Able to close sales and upsell whenever possible
•Stay ahead of sign-up cycles, ensuring smooth registration for existing clients
•Ensure compliance with finance accounting, reporting, processes and procedures
•Have comprehensive knowledge of junior and adult programming
•Manage staff, sales, inventory, orders, stringing and transactions for Pro Shop
•Coordinate logistics for events at the Center and work with related vendors

Salary is commensurate with experience

How to apply:
Please submit a Cover Letter, and Resume to the email provided.

Job Type: Full-time

We are an Equal Opportunity Employer – Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

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