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Tennis Professional

3 October 2018

Country: USA
State: Minnesota

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Tennis Professional
Fitness Club in Bloomington, MN is looking for a Tennis Professional.

Position Overview:
Provide excellent tennis instruction and customer service to encourage repeat business.

Major Duties & Responsibilities
Member Experience Management
• Develop safe, professional, and comprehensive tennis lessons and programs to ensure students develop along a pathway that will encourage continued involvement and a positive NPS.
• Monitor, demonstrate, and instruct students on proper technique, tactics and strategies to improve their overall tennis game.
• Understand and execute Club branded programs, including and especially SMART and Play.Learn.Love.
• Embrace and execute student centered learning and rally based teaching.
• Ensure students understand tennis rules, scoring procedures, safety rules and tennis etiquette
• Ensure all tennis facilities and equipment are clean, organized and in good working condition
• Quickly and efficiently respond to member questions, comments, and concerns
Sales & Promotion
• Involve members with programs, tournaments and special events, fully utilizing available marketing support and tools.
• Actively participate in the system wide sales effort with Membership Advisors and Member Activities, ensuring tennis is an integral component of the Club brand
• Actively participate in integrating new members into the Club tennis program.
• Identify inactive tennis players and re-engage them in appropriate programs.
• Actively develop a positive image for Club Tennis in the community through involvement with schools, community education programs, charities and fund raisers.
• Promote and sell Tennis programs, lessons, court time, equipment, etc. and encouraging repeat business
• Work closely with other Club business units to raise awareness about Tennis and look for ways to partner with them in improving the member experience
• Continually increase knowledge of all Club programs, products, and services and promote them to students
Financial & Budgetary
• Achieve or exceed monthly revenue and lesson goals

Managerial & Supervisory
• Attend department head and “all club” meetings

Responsibilities of All Positions:
Support and articulate the Club mission statement
Adhere to company policies and procedures
Ensure cleanliness of the club using all 5 senses:
• Sight to ensure club is neat and orderly
• Sound to ensure music/sound levels are appropriate
• Touch to ensure floors, countertops, etc are clean and dry
• Taste to ensure food & beverages in the café are up-to-standards
• Smell to ensure the club is fresh and odor free

Customer Service:
• Demonstrate positive attitude and actions through a display of courtesy, service, cooperation, hospitality, sensitivity, and professionalism to internal and external customers

Safety responsibilities
• Comply with all company safety rules
• Use all required safety devices and personal protection equipment
• Report accidents and injuries to supervisor as soon as possible
• Participate in safety training and safety inspections
• Suggest methods of preventing hazards to safety committee
Qualifications Education:
• High School diploma or GED Experience:
• experience teaching tennis lessons

Licenses / Certifications / Registrations:
USPTA/PTR certification
CPR/AED certification received within 30 days of hire

Knowledge, Skills, Abilities and Other Characteristics
• Excellent customer service skills, friendly, outgoing, and positive attitude
• Ability to build positive relationship with members and team members
• Excellent communication skills
• Ability to resolve conflicts in a professional, tactful manner
• Comfortable working with all age groups
• Ability to multi-task and learn quickly
• Excellent time management and organizational skills
• Thorough knowledge of the game of tennis
• Effective teaching styles and techniques

How to apply:
Please apply via the URL provided.

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