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National Field Operations Manager - Tennis

3 October 2018

Category:
Country: USA
State: Minnesota

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National Field Operations Manager – Tennis
Fitness Club chain headquartered in Chanhassen, MN is looking for a full-time National Field Operations Manager – Tennis.

Position Overview:
The National Field Operations Manager is responsible for accelerating Tennis growth by leading field operations and execution. The role will partner closely with key corporate team members on the strategic direction of tennis and identifying areas of opportunity for the business. They will ensure field operational excellence through leadership development, budgeting, and reporting. They will also manage the Tennis Area Leads and build relationships with Club Area Directors, Regional Managers, and General Managers to effectively meet and exceed tennis’s business objectives. The National Field Operations Manager is Involved in successfully ramping new club openings, as well as improving underperforming locations.

Job Duties and Responsibilities
• Leads tennis field operations by driving accountability around tennis operations, revenue goals, lead generation, team member education, and casting and recruiting support
• Visits, coaches, and audits key clubs to ensure brand Standard Operating Procedures (SOPs) knowledge and alignment
• Collaborates with Club Area Directors, Regional Managers, and General Managers to drive tennis strategies forward and hold their teams accountable to budget goals and operational best practices
• Partners with key corporate team members on tennis strategy development, future initiatives to evolve the Tennis model, and field structure and prepares field updates for monthly business review to executive team
• Delivers revenue and EBITDA goals through key member and promotional levers, as well as payroll and expense management. Coaches team on P&L scrub actions and approaches to improve results
• Builds strong tennis team by recruiting and scouting the right people, developing high potentials, and setting up the organization for long-term growth and develops leadership support to regional managers, tennis managers, and tennis managers in training
• Opens new clubs and executes profitable ramp and improves business plan and execution of lower performing clubs
• Inspires team through bi-weekly national call and is a leading presence on weekly Regional Manager calls

Position Requirements:
• Bachelor’s Degree in a related field
• 5 to 10 years of relevant experience
• United States Professional Tennis Association (USPTA) and/or Professional Tennis Registry (PTR) certified
• Understands and utlizes Profit & Loss(P&L) management, Key Performance Indicators(KPIs), and on/off court Standard Operating Procedures(SOPs).
• Thorough knowledge of tennis operations and industry experience
• Ability to inspire team and be passionate about our business
• Ability to create positive business recommendations
• Upholds the fulfillment of the Company mission statement
• Excellent communication, time management, and organization skills
• Comfortable working with all age groups and building positive relationships with members and team members
• Must be able to travel up to 40% to meet business objectives Preferred Requirements
• Knowledge of Microsoft Office (Word, Excel, Powerpoint, Outlook)

How to apply:
Please apply via the provided.

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