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Assistant Tennis Club Manager

22 November 2018

Country: USA
State: Ohio

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Assistant Tennis Club Manager
Tennis Club in Columbus, OH is looking for a full-time Assistant Club Manager.

At the Club, tennis is for everyone. We don’t just say it. We believe it. We believe that no matter your age or your ability, tennis can be the very best part of your day. For fun or for fitness, for competition or for camaraderie, Tennis Club has the programs and the professionals to make you fall in love with this lifetime sport. Our tennis club is family-owned and our dedication to our members shows in everything we do.

Tennis Club is seeking a full-time Assistant Manager to join our team. The ideal Assistant Manager is a sociable, outgoing manager who exceeds members’ expectations and is looking for a growth-oriented role in terms of responsibilities. We seek a manager who thrives in a fast-paced environment, enjoys daily interaction with members to ensure a quality experience, and has an operational mindset to improve systems and processes. Hours for the Assistant Manager may be increased during peak season and more flexible during non-peak season based on the needs of the business.

As the Assistant Manager, you will interact with members and non-members, hire and manage our front desk team, improve operational efficiency, and help drive revenue for the Club through programming. There would also be an opportunity to teach tennis at the Club if the Assistant Manager is a teaching professional with interest in teaching our members.

Key Responsibilities:
● Maintain, monitor, and update the standard operating procedures and resource manual for the front desk and back office as needed
● Oversee all aspects of the computer system, activities, programming, and pricing offered to members and non-members
● Assist in hiring and managing the Club front desk staff
● Help drive the Tennis Club brand by collaborating with the Director of Marketing on promotions and social media campaigns
● Prepare weekly desk staff work schedule and find substitutes as needed
● Prepare and update various planning calendars
● Participate in the development of short and long term financial and operational goals of the Club
● Maximize fitness room programming to drive revenue
● Evaluate Club retail space – Tennis LTD, Tennis Club logo items, and generate ideas to increase revenue and add value for members
● Assist with building activities/programs including, but not limited to: learning how all Club activities and programs are created, booked, edited, canceled, deleted, and paid for within the Club Automation Computer System
● Facilitate implementation of new programming
● Perform edits to Club website as needed (entering calendar events such as parties, tournaments, and special events, and creating registration links as necessary)
● Collaborate with Office Manager, Membership Director, USTA Coordinator, 12-week Program Coordinators, Daytime League & Evening League Coordinators, and Bubble Club Director to support revenue growth
● Other duties as assigned

Experience & Skills
● A passion for tennis
● At least 3 years of tennis, operations, or management experience required
● Ability to interact with members and potential members professionally
● Strong attention to detail and time management
● Proven success in executing and managing Tennis programs, clinics, and tournaments preferred.
● Ability to multi-task and maintain a professional demeanor
● Proficient in general computer software including Microsoft Office
● Motivated, energetic, and enthusiastic about club management and show a commitment to member services
● Valid driver’s license with a satisfactory driving record

How to apply:
Please send your resume to the email provided.

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