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Tennis Professional

3 January 2019

Category:
Country: USA
State: Missouri

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Tennis Professional
Country Club in Columbia, MO has an immediate opening for a full-time Tennis Professional. Includes base salary, commission, health, 401k, PTO and relocation expenses.

Position Overview:
Country Club in Columbia, MO has an immediate opening for a Tennis Professional that is passionate and hardworking with a great personality and attitude who wants to make a difference. We are looking for a professional that is committed to growth and high tennis delivery standards. Country Club has 2 tennis facilities; 4 outdoor courts on the property and a 2-court indoor property off-site. The Tennis Professional will maintain, create, and deliver dynamic, high-energy, engaging, and fun lessons for all ages and skill levels. The position will be responsible for all duties associated with on court teaching, off court responsibilities, and promotion of tennis.

MISSION
Provide excellent tennis instruction and customer service to encourage and support Member goals.

ROLES AND RESPONSIBILITIES
• Reports to the Country Club General Manager.
• Be a passionate and inspirational ambassador for tennis to all ages and skill levels.
• Deliver and maintain an hourly minimum of 40 hours per week on court.
• Provide private and group lessons to all ages and skill levels.
• Responsible for the financial accountability of programs and lessons.
• Responsible for the safety and cleanliness of the playing environment.

MEMBER EXPERIENCE MANAGEMENT
• Develop safe, professional, and comprehensive tennis lessons and programs to ensure Members develop along a pathway that will encourage continued involvement.
• Monitor, demonstrate, and instruct Members at all ages and skill levels on proper technique, tactics, and strategies to improve their overall tennis game.
• Ensure Members understand and adhere to tennis rules, scoring procedures, safety rules, and tennis etiquette.
• Ensure all tennis facilities and equipment are clean, organized, and in good working condition.
• Quickly and efficiently respond to Member questions, comments, and concerns.

SALES & PROMOTION
• Involve Members with programs, tournaments, and special events, fully utilizing both tennis facilities and available marketing support.
• Actively participate in the system-wide sales effort with Membership advisors and Member activities, ensuring tennis is an integral component of the Country Club brand
• Actively participate in integrating new Members into the Country Club tennis program.
• Identify inactive tennis players and re-engage them in appropriate programs.
• Actively develop a positive image for Country Club tennis in the community through involvement with schools, community education programs, charities, and/or fundraisers.
• Promote tennis programs, lessons, court time, equipment, etc. and encourage Member engagement.
• Work closely with other Country Club departments to raise awareness about tennis and look for ways to partner with them in improving the Member experience.
• Continually increase knowledge of all Country Club programs, products, and services and promote them to Members.

FINANCIAL & BUDGETARY
• Participate in annual budget planning and evaluation.
• Submit Member usage data and bills in an efficient and timely manner.
• Achieve or exceed monthly/annual revenue and programming goals.

MANAGERIAL & SUPERVISORY
• Attend department head and “all Club” meetings.
• Properly schedule, monitor, and supervise the Assistant Tennis Professional.
• Organize and supervise junior and adult level USTA sanctioned tournaments.
• Work closely with the Clubhouse Manager and Director of Events for any Club functions.
• Meet weekly with the General Manager to discuss the program and any needs the department may have.

RESPONSIBILITIES OF ALL POSITIONS
• Support and articulate the Country Club mission statement and overall Club culture.
• Adhere to all Country Club policies and procedures.

CUSTOMER SERVICE
• Demonstrate positive attitude and actions through a display of courtesy, service, cooperation, hospitality, sensitivity, and professionalism to internal and external customers.

MINIMUM EDUCATION/EXPERIENCE/ QUALIFICATIONS:
• 3 years of tennis teaching experience
USPTA and/or PTR Certified (or commitment to obtain certification)
• Personal level of play 4.0 or higher
• Competitive junior tennis and/or college tennis experience
• Exceptional written and verbal communication skills
• Positive and effective Member engagement skills
• 4-year college degree strongly preferred

LICENSES / CERTIFICATIONS / REGISTRATIONS
USPTA/PTR certification (or willingness to obtain)

KNOWLEDGE, SKILLS, ABILITIES AND OTHER CHARACTERISTICS
• Excellent customer service skills
• Must be ambitious, passionate about people, coachable, and have a contagious positive attitude
• Engaging, honest, respectful, dedicated, and caring, with a sincere desire to provide a high level of personalized service
• Ability to build positive relationship with Members and Country Club team members
• Excellent communication skills
• Ability to resolve conflicts in a professional, tactful manner
• Comfortable working with all age groups and skill levels
• Ability to multi-task and learn quickly
• Excellent time management and organizational skills
• Thorough knowledge of the game of tennis
• Effective teaching styles and techniques

COMPENSATION / BENEFITS
• Full-time base salary plus commission.
• Health, 401k, paid time off benefits.
• Opportunity to work in a progressive / dynamic / success driven culture.
• Relocation expenses if individual is more than 150 miles away.
• Immediate opening

IMPORTANT LINKS:
https://www.como.gov/
https://livability.com/best-places/top-100-best-places-to-live/2018/mo/columbia (Columbia, MO is #21)

How to apply:
Email cover letter, resume, 3 letters of recommendation, college transcripts, and other evidence of success in the industry to the email provided.

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