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Tennis Manager

3 May 2019

Category:
Country: USA
State: Michigan

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Tennis Manager
Sports Club in Holland, MI is looking for a full-time Tennis Manager.

Position Overview:
PRINCIPAL FUNCTION
To supervise and manage the Sports Club’s Tennis Program by providing world class facilities, programs and instruction on the court and customer service both on and off the court.

RESPONSIBILITIES

1. Know, understand and exemplify the Sports Club’s Values and Service Standards.
2. Ensures that all Team Members (in and out of their department) know, understand and exemplify the Sports Club’s Values and Service Standards.
3. Perform all team member appraisals in a timely and efficient manner.
4. Maintains a quality team of tennis professionals by interviewing, hiring, training/orienting, evaluating, coaching, and disciplining as needed; maintains proper payroll records, timekeeping, and employee paperwork.
5. Monitors expiration dates of staff certifications; develops and instructs staff on programs offered by club.
6. Determine and lay out schedule of Club programs with emphasis on member programming and member retention, and communicate this with building Director and Director of Operations.
7. Oversee all aspects of the junior and adult tennis programs including analyzing consumer trends, evaluating existing programs and schedules, and communicating program offerings to customers through the website and program flyers.
8. Assist with customer program enrollments by helping participants sign up in house or online. With the help of program instructors, assign program enrollees to the correct classes based on abilities. Follow up with as many customers as possible after program meetings and suggest next steps.
9. Monitor program progress by quality control procedures, surveying participants, staff for suggestions, etc.
10. Talk to at least 10 program participants per month about feedback concerning program.
11. Interact with members inside and outside your department encouraging them to try what your department has to offer.
12. Identify current and future programming tennis requirements, trends, and revenue generating potential by establishing rapport with members and staff, management, vendors and reporting back to building Director and Director of Operations with observations/suggestions.
13. Work with local schools, organizations, tennis teams to establish relationships within the surrounding tennis community.
14. Provide social opportunities within building’s tennis community through programming and gatherings.
15. Group and private lesson instruction on court must not exceed 25 hours per week.
16. Performs Manager on Duty shift as assigned by Director.
17. Carry out existing operational procedures for member service desk and tennis professionals including but not limited to scheduling, programming, and tennis lesson contracts.
18. Effectively communicate with Member Services team regarding changes or adjustments related to the tennis courts or tennis programming.
19. Effectively communicate and build rapport with members & guest and within the tennis community by responding to emails and voicemails within 24 hours.
20. Oversee all aspects of the racquet services adhering to a 48 hour turnaround commitment.
21. Audit court schedule and program rosters to ensure things are being paid for when they should be.
22. Report all critical numbers to the building Director.
23. Grow the tennis program and achieve monthly net revenue goals as established by the annual Tennis budget.
24. Adhere to all policies set forth by Sports Club including but not limited to departmental SOPs.
25. Lead regular Service Game training sessions as directed by supervisor.
26. Maintain a neat and professional personal appearance, by wearing the Sports Club uniform (see uniform matrix) and name badge.
27. Other duties as assigned.

REQUIREMENTS
1. USPTA or USPTR certification as a Elite Professional or Master Professional.
2. Bachelor’s degree in sports management or related field preferred.
3. Involvement with USTA and local/state tennis organizations.
4. CPR and first aid certification in infants, children and adults
5. Minimum of four (4) years teaching experience
6. Previous tennis management experience preferred.
7. Computer knowledge required
8. Customer service skills required
9. Excellent organizational skills
10. Ability to manage multiple tasks
11. Must be able to work extra hours, weekends, and holidays if needed
12. Ability to play and teach tennis requiring standing, running, directional movements, swinging of racquet and holding of multiple tennis balls for at least 8 hours straight per day.
13. Physical Requirements: Bend, stoop, crouch, climb, stand, sit and turn/pivot; Lift/lower, push, pull and carry up to 40 lbs; perform office tasks using simple hand grasping, fine hand manipulation and reach associated with assigned tasks such as paperwork, typing, and/or word processing, filing, calculating and use of telephone; See, hear, and speak with sufficient capability to perform assigned tasks and maintain proper job safety conditions.

How to apply:
Please apply via the URL provided.

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