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Director of Racquet Sports

24 June 2019

Country: USA
State: Colorado

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Director of Racquet Sports
Country Club in Denver, Colorado is looking for a full-time Director of Racquet Sports.

Position Overview:
With the support of an excellent team of professionals, the Director of Racquet Sports is dedicated to the delivery of a comprehensive, best-in-class tennis and pickle ball program for the club’s members, their families, and their guests. The position reports to the Chief Operating Officer/General Manager.

The Director of Racquet Sports reports directly to the COO/GM and will provide relevant and timely updates on Department activities to the COO/GM as agreed upon. As a Department Manager, the Director of Racquet Sports works closely with other Department Managers and staff to ensure successful operation of the Tennis program, and coordination with other club departments.

This new professional will help develop goals and work within the defined operational objectives of the club to deliver upon the expectations of the membership. The position requires a strong personal and professional presence underscored with effective, diplomatic and nuanced communication skills.

The Director of Racquet Sports will support, manage and empower a year-round team of 3–4 full-time Assistant Professionals and a Pro Shop Manager. This staff is supplemented with 6–8 part-time Instructors during the summer months.

Working with the COO/GM and Controller, the Director of Racquet Sports will prepare an annual operating budget of between $500-$600K, and an annual forward-viewing capital budget plan.

The Director also works with the Tennis Committee to plan and execute a variety of social events. The new professional will be naturally friendly with a supportive leadership style and will have a desire to mentor and develop an ambitious Assistant Professional staff.

Essential Functions and Expectations:
• Exceptional verbal, interpersonal and written communication skills are an important skill set, including an ability to display active-listening, build consensus and demonstrate empathy.
• The new Director shall be readily accessible to members and staff and have an understanding of, and preferably experience working with a tennis committee in a member-owned private club, while reporting directly to the COO/GM.
• Experience in hiring, training and developing quality and highly regarded Assistant Professionals.
• A history of supporting, communicating and coordinating clearly with other Department Managers in previous roles.
• Known for being a passionate ambassador for tennis, pickle ball and a club’s total racquet sports program.
• Ensure that the day-to-day operations of the Racquets Department are seamless, consistent, efficient and supportive of the club’s mission.
• Build upon the club’s existing successful programs while judiciously building consensus among all stakeholders to introduce creative and relevant, member-centric programming.
• A high-level tennis player and accomplished teacher who is as comfortable on the court with a large group, as with a private lesson.
• An acute awareness of developing trends in emerging racquet sports, including the ability to teach, develop programming and earn professional certification in pickle ball.
• Manage the club’s league tennis program which currently fields (18) junior trams, (28) ladies teams and (50) adult teams overall.
• Enthusiastically promote, and execute a variety of engaging and relevant social events.
• Ensure that all facilities and amenities are maintained to the highest standards.
• Ensure timely and accurate billing and reconciliation of member charges.
• Manage the Racquets Department annual operating of approximately $550K and ongoing capital budget.
• Work in partnership with the Director of Fitness to manage and oversee the tennis pro shop.

Qualifications: Personal Traits / Experience / Education / Certification
• A history of at least 3-5 years as a Director of Tennis or Director of Racquets of an active program at a member-owned country club.
o Note: Professionals who do not have the designated level of experience, but who are USPTA Elite Professionals and have comprehensive experience as a Head Professional or other role reporting directly to the Director of Tennis/Racquet Sports in a similar private-club environment, are strongly encouraged to apply for this position.
• An accomplished and highly regarded Tennis or Racquets Professional who is able to present a verifiable history of ongoing successes in private clubs, demonstrating progressively greater responsibilities and increased accountability over a defined career pathway.
• Recognized for being creative in developing morale within the staff and attracting and retaining a high-performing team.
• Demonstrates a passion, and have a demonstrable history of participation in the tennis industry.
• A proven and enthusiastic spirit for the private club industry and exceptional member experience which flows through to the professional’s Assistant Professionals and team members.
• The ability to work well, cooperatively and efficiently within an active committee system.
• The highest professional certification (USPTA Elite or Master Professional or PTR equivalent, and IPTPA or PPR certified), and ongoing participation in continuing education is required.
• A Bachelor’s Degree is preferred, however demonstrable success and extensive, specific experience in a similar private club environment will be considered as an alternative.

Compensation / Benefits / Professional Support:
• A very competitive compensation package is offered with this position.
• The expectation of the club is that the Director will teach 20-25 hours per week as an average. In addition to compensation earned from teaching, the package includes an excellent base salary, and performance bonus.
• A 401K plan with employer match is offered as well as health insurance for the professional, educational allowance, employee meals, vacation and professional dues.

How to apply:
Please apply via the URL provided.

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