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Tennis Professional

4 October 2019

Category:
Country: USA
State: Texas

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Tennis Professional
Fitness Club in Cypress, Texas is looking for a full-time Tennis Professional.

Position Overview:
Provide excellent tennis instruction and customer service to encourage repeat business.

Major Duties & Responsibilities:
Member Experience Management
• Develop safe, professional, and comprehensive tennis lessons and programs to ensure students develop along a pathway that will encourage continued involvement and a positive NPS.
• Monitor, demonstrate, and instruct students on proper technique and strategies to improve their overall tennis game.
• Ensure students understand tennis rules, scoring procedures, safety rules and tennis etiquette.
• Ensure all tennis facilities and equipment are clean, organized and in good working condition.
• Quickly and efficiently respond to member questions, comments, and concerns.

Sales & Promotion
• Involve members with programs, tournaments and special events, fully utilizing available marketing support and tools.
• Actively participate in the system wide sales effort with membership advisors and member activities, ensuring tennis is an integral component of the brand.
• Actively participate in integrating new members into the tennis program.
• Identify inactive tennis players and re-engage them in appropriate programs.
• Actively develop a positive image for tennis in the community through involvement with schools, community education programs, charities and fund raisers.
• Promote and sell tennis programs, lessons, court time, equipment, etc. and encouraging repeat business.
• Work closely with other business units to raise awareness about tennis and look for ways to partner with them in improving the member experience.
• Continually increase knowledge of all programs, products, and services and promote them to students.

Financial & Budgetary
• Achieve or exceed monthly revenue and lesson goals.

Managerial & Supervisory
• Attend department head and “all club” meetings.

Responsibilities of All Positions
• Support and articulate the mission statement.
• Adhere to company policies and procedures.
• Ensure cleanliness of the club using all 5 senses: Sight to ensure club is neat and orderly.
• Sound to ensure music/sound levels are appropriate.
• Touch to ensure floors, countertops, etc are clean and dry.
• Taste to ensure food & beverages in the cafe are up-to-standards.
• Smell to ensure the club is fresh and odor free.

Customer Service:
Demonstrate positive attitude and actions through a display of courtesy, service, cooperation, hospitality, sensitivity, and professionalism to internal and external customers.

Safety:
• Comply with all company safety rules.
• Use all required safety devices and personal protection equipment.
• Report accidents and injuries to supervisor as soon as possible.
• Participate in safety training and safety inspections.
• Suggest methods of preventing hazards to safety committee.

Minimum Qualifications:
Education:
• High School diploma or GED.

Experience:
• Experience teaching tennis lessons.

Licenses / Certifications / Registrations:
USPTA/PTR certification.
CPR/AED certification received within 30 days of hire.

Knowledge, Skills, Abilities and Other Characteristics:
• Excellent customer service skills, friendly, outgoing, and positive attitude.
• Ability to build positive relationship with members and team members.
• Excellent communication skills.
• Ability to resolve conflicts in a professional, tactful manner.
• Comfortable working with all age groups.
• Ability to multi-task and learn quickly.
• Excellent time management and organizational skills.
• Thorough knowledge of the game of tennis.
• Effective teaching styles and techniques.

Language Ability:
Intermediate – Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers, clients, and other employees of the organization in English.

Math Ability:
Intermediate – Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply basic concepts of basic algebra and geometry.

Reasoning Ability:
Intermediate – Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Technical Skills:
To perform this job successfully, an individual must have knowledge of Microsoft Word, Excel, Power Point, Microsoft Outlook.

How to apply:
Please apply via the URL provided.

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