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Director of Racquets

17 November 2021

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Country: USA
Location: Tennis Jobs in New Jersey

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Director of Racquets
Club in Bay Head, New Jersey is looking for a Director of Racquets.

Position Overview:
Club is looking for a Director of Racquets (DOR) who will grow the Racquets program to the next level by expanding adult, junior, social, and competitive programs to meet the ever-changing needs and demands of their membership.

This position is a new annual position and the DOR is responsible for overall operation of the department, including tennis, paddle, pickleball, bocce, pro shop, programming, and staff. Reporting to the club’s general manager, the DOR is a highly visible position requiring strong presence, leadership and communication skills with both members and staff. The DOR is expected to be the leader of the program by passionately promoting the games of Tennis, Paddle, Pickleball and Bocce. These traits must resonate through his/her team as well. The working environment of the organization is one of professionalism and respect, and the Club prides itself on the positive relationships it maintains with its staff.

The general roles and responsibilities of the DOR will be to deliver a range of services customarily provided by a PTR Professional or Elite USPTA professional, with certification a requirement. These services will include, but are not be limited to:
• Ability to be a passionate ambassador for the games of tennis, paddle and pickleball that requires the same from each member of the tennis staff.
• Assure a consistent, efficient, and seamless daily operation of Club-wide racquets operations; provide members and guests with an environment that meets the values of the Club.
• Enthusiastically encourage member participation by planning events to promote the sports and fellowship in the Club.
• Organize, schedule, and manage tournaments, clinics, round robins, social events, and other racquets related activities to maximize members’ access to and enjoyment of the racquet’s facilities.
• Create a comprehensive events and activities program to include social, competitive and instructional programming for all levels.
• Develop and implement a top-notch junior program that meets the demand of all junior abilities. This should be a comprehensive, creative and innovative program from grass roots to high performance. Must be proficient with the “USTA 10 and Under” initiative on how to instruct children.
• Oversite of a strong junior summer camp.
• Oversee departmental programs and services to meet budget objectives and exceed member satisfaction.
• Document and report to the GM/COO successful and/or unsuccessful programs to be used as a reference tool in future event and calendar planning.
• Create a teaching philosophy in line with the Club’s values and traditions. Implement that philosophy throughout the racquet’s programs. Ensure that the staff’s teaching methodology is in line with the Directors.
• Provide private and group lessons to both adults and children and oversee lessons taught by all professionals.
• Provide organizational and structural support for the league team tennis practice and play. Develop and introduce a fair and equitable way to manage the adult team programs to include annual player team movement, partnerships and lineups.
• Play tennis, paddle and pickleball at a high level and provide instruction to members of varying skill levels to facilitate skill development and relationship building. Hours on court will be limited to 20 hours/week – during the summer months – to ensure ample time for effectively administering the department.
• Manage and oversee a high-quality merchandise and retail operation in the Club’s Racquets Shop, representing the desires and expectations of the members.
• Oversee department POS operations to ensure accurate member billing and accurate sales/activity reports.
• Attend all Senior Staff, Racquets Committee, and some sub-committee meetings. Responsible for drafting the Committee agendas in coordination with the General Manager/COO and respective Committee Chair.
• Supervise all teaching professionals, pro shop staff, and seasonal interns (staff size of approximately 2 annually and 8 in season) Manage all staff scheduling.
• Conduct regular staff meetings within the racquets department to ensure effective communications.
• Responsible for the selection, development, and coaching of all department staff.
• Prepare racquets promotional items and event results for the website, Club bulletin and e-blasts.
• Responsible for the annual budget process, monthly financial performance and weekly payroll management. The gross revenue for the Racquets department is currently $380,000, annualized.
• Work in tandem with the Club’s highly regarded Racquets Maintenance Staff.
• Enforce all the Club’s Rules and Regulations governing use of the facilities, equipment, dress code and sportsmanship as set forth by the Club.

The following positions report to the Director of Racquets:
• Head Racquets Professional (6-month employee)
• 3 seasonal assistant professionals (10-16 week employees)
• Pro Shop staff
• Seasonal counselors and junior staff

Desired Candidate Qualifications/Experience/Selection Criteria:
The ideal candidate should be an engaging and polished professional with a minimum of 3 years of experience as a Director of Racquets, or a Head Racquets Professional in a reputable, equity club setting. A minimum of 3 years of progressive leadership/racquets management experience in (preferably) a private member-owned country club with multi-dimensional operations, or leading racquets operations outside of the club industry in a similar hospitality operation. Additionally, the candidate eligible to work in the United States.

Experience:
• Exemplary communication (both written and spoken) and interpersonal skills and the ability to work with all committees. The candidate must possess a proven ability to attract, hire, develop, and lead a high performing team of professionals while setting standards of performance appropriate to perpetuating the traditions and values of the Club.
• Verifiable strength in strategic planning and working closely with boards, committees, and other key contributors to developing, executing, and updating strategies to success.
• Knowledge and experience in capital improvements in the racquets area.
• A verifiable motivator and leader who can bring out the best in others by setting clear goals and expectations, holding them accountable for outcomes, by providing consistent feedback, support and through respectful interaction and professionalism.
• Someone with a history of innovation, and a champion of new ideas and initiatives, looking to consistent improvement of member experiences and operational efficiency.
• The candidate will exhibit excellent organizational, technological and time management skills and have a 5.0 playing competency in both Tennis, Paddle, and Pickleball.

In order to be successful, the DOR must have the following personal attributes:
• Has personal character and charisma, leads, and works well with others.
• Has strong relationships and networks within the racquets industry.
• Has keen problem-solving skills and strong time management abilities.
• Has a strong operational management record.
• Is a mentor to his/her staff and can assemble talented team members who work as a high performing unit.
• Has the entrepreneurial spirit to create new programs and respect what currently works for the Club racquets program.
• Possess high energy and genuine desire to interact actively with the membership on a professional and hospitable level.
• Understand and lives the Club culture.

Education and Certification:
The ideal candidate should have earned a college degree and ideally hold certifications with USPTA/PTR/PPR/PPTR/PPTA. Ideal candidates are working towards their “On-Line Director of Racquets Certification” by the University of Florida. This certification is endorsed by the USTA/PTR/USPTA.

Club Covid Requirements:
The club does require staff to be fully vaccinated as a provision of employment. For in-person interviewing, however, candidates only need to produce a negative COVID test within 72 hours of the interview.

Salary and Benefits:
Club offers a generous compensation package including salary, commission, bonus, and a benefits package that is commensurate with qualifications and experience and befitting a club of the stature and significance of the Club.

How to apply:
Please apply via the URL provided.

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