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Director of Racquets

22 June 2022

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Country: USA
Location: Tennis Jobs in New Jersey

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Director of Racquets
Country Club in Rumson, New Jersey is looking for a Director of Racquets.

Position Overview:
Director of Racquets (DOR)

The DOR is responsible for the oversight and execution of the entire Racquet Sports Program and will work directly with the Director of Club Operations, Assistant Tennis and Paddle Professionals and all respective staff to ensure clear and consistent communications as it pertains to expectations, organization, labor costs, services offered and overall operation of each department. The DOR will be responsible for all Tennis, Pickleball and Paddle operation, the utilization of all facilities, and all operations in an effort to deliver the best experience for both members and guests, and will be able to forecast, plan and manage all facets of the Department including instructional staff mentorship and supervision, social and competitive programming and of course the highest level of member service.

Reports to: Director of Club Operations with the direction from the Racquets Committee.

Supervises: Assistant Racquets Professionals

Education and/or Experience:
Associate degree (A. A.) or equivalent from two-year college or technical school; or five years related experience and/or training; or equivalent combination of education and experience.

Job Knowledge, Core Competencies and Expectations:
Competency in managing all aspects of a successful club racquets-specific operation is required, including:
• a commitment to the pursuit of excellence in Men’s, Ladies’, and Junior’s programs
• development of an instructional program targeting the aforementioned groups
• prepare annual and monthly budgets for operations, including shop operations
• take corrective actions as necessary to help assure budget goals are attained
• collects all charges and fees for all racquets-related activities
• tournament operations capabilities
• proficiency in running other racquets events (outings)
• clear communications reflecting the Club’s high standards for professionalism
o with staff
o with members
o outbound through various club-controlled media (e.g., print and digital platforms)
o with vendors and other outside contacts; staff training and development;

Manage & develop racquets staff by selecting and hiring qualified candidates of high character. Provide training, support, and communication to staff. Conduct regular periodic department staff meetings. Create an effective schedule that meets members’ needs and the department’s budget.

Shop merchandising (buying, display and sales strategy) and overall shop business management must maintain accurate records of shop inventory using club provided software. Work with Director of Club Operations and CFO to account for pro shop inventory in accordance with club guidelines. (Guidelines to be established);
• playing ability
• plays with members of all skill-levels to generate enthusiasm
• knowledge of the rules of each game
• ensure club compliance with all self-governing bodies’ rules and regulations
• oversee and maintain Club’s ranking systems
• Knowledge of, and ability to perform, required role during emergency situations.

Job Tasks/Duties (expanded)
• Consults with the Director of Club Operations about staff management, tennis/paddle/pickle court operations, maintenance, and rules. Performs all appropriate tasks assigned by the Director of Club Operations.
o Adheres to all federal, state and local laws regarding health, safety and employment.
o Interprets and enforces club policies, rules and regulations.
i. Schedules staff hours to assure that members are fully served and that labor costs are managed.
• Plans, promotes, and directs all racquets activities including daily management responsibilities.
o Maintains visible presence on the courts during key events/peak times of play.
o Plans professional development and training activities for staff.
• Develops a detailed annual calendar of racquet activities and applicable promotion campaigns.
o Plans social evenings and events to promote tennis/paddle/pickle and fellowship among members and guests.
o Maintains records relating to member and guest play and other statistics.
o Provides for the acquisition and issuance of all prizes associated with all events and competitions.
o Develops and manages new member orientation program.
• Consults and cooperates with the Director of Outside Operations about maintenance issues.
o Assists in supervising and inspecting design improvements and capital outlays to racquets’ facilities.
• Attends all staff, management, committee, and other applicable meetings.
• Assists in the development of short- and long-range plans for improvements to the club facilities.
• Attends national and sectional conferences and meetings, merchandise shows, educational and professional shows to encourage development and to enhance quality and image of the club.
• Interacts with food and beverage director about food and beverage needs for events.
• Implements an overall safety program that conforms to OSHA standards for the Racquets Department.

Oversee all billing for services for the racquet department. Monitor payroll for staff. Develop annual budget in conjunction with the Director of Club Operations and CFO. Monitor and provide reports on actual performance versus budget. Oversee annual purchases of required equipment and supplies in line with the annual budget.

Licenses and Special Requirements:
Vast teaching and programming experience.
Certified as a PTR, PPR, PPTA and/or USPTA Elite/Master Professional.
Working knowledge of various tennis specific technology and software programs.

How to apply:
Please send your resume and cover letter to the email provided.

Country Club is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based race color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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