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Director of Racquets

21 November 2022

Country: USA
Location: Tennis Jobs in Pennsylvania

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Director of Racquets
Club in Philadelphia, Pennsylvania is looking for a Director of Racquets.

Position Overview:
The Director of Racquets (DOR) position is a highly visible one among both membership and Club staff and must ensure the successful achievement of the mission and objectives of the Club.

The DOR will work directly with the General Manager/Chief Operating Officer, Racquets Committee, racquets staff, and all respective staff to ensure clear and consistent communications as it pertains to expectations, organization, labor costs, services offered, and overall operation of each department.

The DOR will be responsible for all Tennis, Pickleball, Squash, Platform Tennis, and Padel, and the utilization of all facilities, oversight, and execution of its programs to deliver the best experience for both members and guests. He/She will be able to forecast, plan and manage all facets of the Department including, instructional, staff mentorship and supervision, social and competitive programming and of course, the highest level of member service. Direct reports include the Director of Squash, Co-Directors of Tennis, Seasonal Tennis Professionals, Pro Shop Staff, JR Activities Coordinator, and Pickleball Coordinator.

The goal of the Racquets Program is to deliver a consistent member/guest experience that meets or exceeds expectations daily. The DOR will strive to maximize revenues through creative planning and strategies that increase sales while enhancing member participation.

The DOR is a highly visible position requiring strong presence, leadership, and communication skills with Members and Staff alike. He or she is expected to be a passionate leader of the organization, promoting racquets at the Club, and engaging his/her team to have a similar enthusiasm. Of extreme importance is the continued development and motivation of an effective and dedicated team, leading to increasing levels of membership satisfaction.

Primary Responsibilities:
Member, Staff Member, and Committee Relations
• True collaborator/participant and believer in setting the direction and service environment for the overall team.
• Provide quality leadership and a positive, highly visible, and engaging style. A genuine, accessible, and approachable personality is an essential element of success.
• Must be a passionate ambassador for all racquet sports with the ability to transfer that passion to the team members.
• Oversees top-flight racquets operations and programming, with exemplary service and connectivity to members and staff members.
• Is sincerely active and visibly interactive with staff, members, and their guests daily.
• Is the positive, upbeat leader of the racquets experience who mentors and intuitively exemplifies the standards of decorum and quality necessary to meet the desired goals of the Club.
• Attends meetings of the Racquets committees, of which he/she is an ex officio member, sharing information and listening to concerns, as well as sharing perspectives and recommendations. It would be the responsibility of the DOR to provide leadership and direction to the Racquets committees, all while sharing their vision and goals for the path of the Club racquet sports.
• Is a strong “consensus builder,” recognizing the importance of having effective skills to reconcile differences and inspire solutions for a better operation and member experience.

• Develop and implement a teaching philosophy that embraces Club’s values and traditions; incorporate standardized teaching methodologies as appropriate.
• Provide an appropriate amount of private and group lessons to both adults and children; oversee lessons taught by all professionals, not to exceed 15 hours/week.
• Play tennis, squash, paddle, padel, and pickleball with the membership and provide a limited amount of instruction to all skill levels to encourage relationship building.

• Organize, schedule, and manage tournaments, interclub teams, clinics, round robins, social events, and other tennis, pickleball, platform tennis, padel, and squash related activities to maximize members’ access to and enjoyment of the facilities.
• Create an annual calendar of events that includes events and activities for adults and juniors to include competitive, social, and instructional programming for all levels, and other events/activities deemed to enhance the racquets experience at the Club.
• Provide organizational and structural support for league team tennis practice and play. Provide a fair and equitable system for teams to be organized and governed.
• Develop a pickleball, platform tennis, and padel programs to include socials, tournaments, and instruction.

Junior Racquets
• Develop and implement a high-level and respected junior program that meets the demand of all juniors’ abilities. The Program will include social and competitive activities and be comprehensive, creative, and innovative for all levels.
• Proficient in the “USTA’s 10 and Under” initiative on teaching protocol and ensure the staff is trained and following protocol.
• Coordinate instruction, competitive playing, and team opportunities for all juniors.

Business and Financial Acumen
• Responsible for the development of racquets annual operating and capital budgets, and meeting and/or exceeding financial targets for the racquet’s programs.
• Reviews financial reports, proactively manages trending projections, and prepares necessary and proper analysis.
• Manages a racquets merchandise and retail operation, including tennis, squash, platform tennis, padel, and pickleball merchandise. Through regular interaction with members gauges their expectations and satisfaction with the pro shop’s offerings.
• Will have strong administrative skills to be able to organize and deliver an operations manual to the departments.
• Has strong knowledge of key metrics and benchmarking and works closely with other key Club professionals to ensure appropriate and necessary evaluations are in place, as well as clearly defined plans to meet annual goals.
• Oversee department POS operations to ensure accurate billing and accurate sales/activity reports.
• Attend all Executive Staff, Racquets Committee, and some sub-committee meetings. Responsible for drafting the Committee agendas in coordination with the General Manager/COO and respective Committee Chair.
• Works in tandem with the Club’s highly regarded Grounds Staff.
• Prepare weekly promotional items and event results for the website, social media platforms and e-blasts.

Candidate Qualifications/Experience/Selection Criteria:
• A minimum of five (5) years of progressive leadership/racquets management experience in (preferably) a private member-owned country club with multi-dimensional operations, or leading racquets operations outside of the club industry in a similar hospitality operation. A head professional or first assistant at an extremely successful club and racquets program will be considered with appropriate experience.
• A strong and passionate leader with a proven track record of providing premier services in a dynamic, preferably multiple racquets sport, large membership environment.
• A proven track record in all racquet player and program development.
• Verifiable strength in strategic planning and working closely with boards, committees, and other key contributors to develop, execute, and update strategies for success.
• A verifiable motivator and leader who can bring out the best in others by setting clear goals and expectations, holding them accountable for outcomes, by providing consistent feedback, support and through respectful interaction and professionalism.
• Someone with a history of innovation, and a champion of new ideas and initiatives, looking to consistently improve member experiences and operational efficiency.
• A history of involvement with his/her professional organizations, including the PSR, USPTA, USTA, to ensure keen knowledge of current trends, best practices, new innovations, along with a strong network of resources.
• Provide organizational and structural support to the various Racquets teams and leagues.
• Of equal importance are exemplary two-way communication (both written and verbal) and interpersonal skills. The candidate must possess a proven ability to attract, hire, develop and lead a high performing team of professionals while setting standards of performance appropriate to perpetuating the traditions and values of the Club.

Education and Certification Preferences:
• College degree from 4-year accredited university is preferred, or equivalent working experience in the racquets industry.
• Certified as a PPR or IPTPA, PPTR or PPTA, and PTR or USPTA Elite professional is a requirement. Ideally the candidate is certified in all three sports or is progressing on this path.
• Certified Racquets Director designation though the University of Florida is preferred.
• Working knowledge of various tennis specific technology and software programs.
• Knowledge of court maintenance including har-tru, clay courts, grass courts, pickleball courts, and paddle courts preferred.

Salary and Benefits:
Salary is open and commensurate with qualifications and experience. Club offers an excellent bonus and benefit package.

How to apply:
Please apply via the URL provided.

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