Director of Tennis & Racquet Sports
Club in Shrewsbury, Massachusetts is looking for a Director of Tennis & Racquet Sports.

Position Overview:
The Tennis Director is responsible for growing the net profitability of all Tennis programming.

The Tennis Director is responsible for exceeding all other financial or participation goals regarding tennis programs, clinics, drills, teams, camps etc.

The Tennis Director is responsible for acquiring new and retaining existing tennis business.

The Tennis Director is required to complete all administrative tasks in a timely fashion.

The Tennis Director is required to make time for Pro Development each month.

The Tennis Director is required to spend most of their administrative time on new business acquisition. New business is to be tracked.

The Tennis Director or his team are required to follow up with all tennis enquiry leads within 24 hours except for when the Tennis Director is off work, on these days within 48 hours is acceptable. It is required that all leads have notes put into club automation after any communication whether by phone or electronically without exception.

The Tennis Director and his or her team are required to follow all communication protocols, this means all notes must be added to club software, all court bookings must be up to date and all member communication must be through the club server and in a timely fashion. (A timely fashion is the same as lead tracking with 24 hours or 48 hours if off work).

The Tennis Director is responsible for ensuring he/she or their team exceeds client expectations for service and for exceeding client expectations for instruction at every interaction.

The Tennis Director is required to allocate, reserve (and release as necessary) courts. When a conflict arises Tennis Director/GM makes call to has court preference.

The Tennis Director is required to constantly maintain up to date and accurate court bookings. It is the Tennis Directors responsibility to ensure the desk and the tennis staff are maintaining perfect tennis court bookings and that if it is in the system then the information is accurate and correct.

The Tennis Director is required to enforce the club’s cancelation policy. The club’s cancelation policy is a 24-hour cancelation notice or full charges will be charged to client.

The Tennis Director is required to work a varied schedule including some nights, weekends and holidays.

The Tennis Director is required to work a minimum of 40 hours a week, these hours are required to be either on court or in the building or on assignment out of the building growing business.

The Tennis Director (as with all staff) are required to clock in and out each day.

The Tennis Director is required to sign and abide by the Club Tennis Pro Non-Compete Agreement.

Applicants must have two or more years of tennis pro experience with managerial responsibilities.

Always embody an enthusiastic, friendly, humble, and positive manner.

Possess a NTRP rating of 5.0 or higher with collegiate playing experience.

Hold and maintain at least one nationally recognized certification in tennis.

How to apply:
Please send your resume to the email provided.

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