Director of Racquet Sports
Club in Houston, Texas is looking for a Director of Racquet Sports.

Position Overview:
This position reports to the Assistant General Manager and is responsible for overseeing the entire racquet sports operation, indoor and outdoor tennis, Padel and pickleball including financial stability, personnel, programming, court usage, facility and court maintenance, scheduling, club management system functions and app, all assuring member satisfaction.

The essential job responsibilities include:
• The hiring, training, and ongoing management of team members’ daily duties to ensure the highest quality customer service for our members.
• Ensure all team members are equipped with the most complete information and tools at their disposal to perform their job in a productive and efficient manner.
• Provide care and value in team members, acknowledge birthdays and other special occasions that will maintain high team member morale and job satisfaction.
• Complete all Human Resources (HR) paperwork for team members in a thorough and timely manner and submit to HR department (i.e., new hire information, terminations, status change forms, etc.).
• Conduct team members reviews/performance evaluations and submit to the Assistant General Manager for review.
• Process team member payroll records and submit to Accounting per the scheduled calendar.
• Develop tennis, Padel and pickleball professionals’ knowledge and sales skills as it relates to club management software, POS, programs, leagues, tournaments, lessons, and other fee-based services.
• Conduct ongoing training sessions with tennis, Padel and pickleball professionals to maintain projected lesson and program volume and to ensure professional instruction standards, consistency in teaching philosophy and high core value implementation.
• Ensure effective communication between tennis, Padel and pickleball professional’s and racquets sports office team.
• Conduct and attend tennis, Padel and pickleball team member meetings, All-Staff meetings, weekly management team meetings and others as assigned by the Assistant General Manager.
• Prepare and present the annual tennis club budget and presentations for management and variance reports.
• Assure all programs, leagues and tournaments are planned, coordinated, and promoted in a professional and timely manner.
• Evaluate the quality and profitability of all programs and services and adjust as needed.
• Respond to Medallia MXM surveys in a timely and professional manner.
• Coordinate all programs/services and plan appropriately to assure proper balance of instructional, social, and competitive opportunities while at the same time maintaining an adequate amount of open court time for general play.
• Organize and oversee the Junior Development program including beginner and advanced programs.
• Establish yearly goals for the program which include special training opportunities.
• Assure all systems are in place and well organized to receive payment for all programs/services.
• Welcome and introduce new members to staff professionals and assist them in getting involved in various programs/services with other members as soon as possible; conduct new member orientations.
• Ensure all program registration information has been entered into the club management system and is updated as necessary.
• Assist with monthly inventory and ordering of racquets, balls, and products for sale.
• Coordinating ball openings monthly with team.
• Organizing and set up of Friday mixers every 4 to 6 weeks.
• Implement club management system checks to assure all information is up-to-date and working appropriately.
• Prepare and update the tennis, Padel and pickleball portion of the Club websites including information, staff bios, links, and photos.
• Maintain a professional relationship with all vendors and work with them to provide high level service to members.
• Understand and address all facilities and court maintenance in collaboration with the Campus Director of Facilities and Security.
• Report facility maintenance and office equipment problems to maintenance or IT in a timely fashion for immediate repairs.

This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the on-going needs of the organization.

How to apply:
Please send your resume to the email provided.

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