Assistant Tennis Professional
Tennis facility in Tacoma, Washington is looking for a full-time Assistant Tennis Professional.

Position Overview:
Reports to: Associate Director of Tennis- Facilities/ Head Tennis Pro
Supervises: Not applicable
Location: Vancouver Tennis Center, Galbraith Tennis Center, Mint Valley Tennis Center, Washington
Status: Full-Time; Hourly; *Exempt; + Lessons Commission

Do you have a passion for tennis? Do you want to work at an innovative, entrepreneurial, non-profit organization? Are you motivated to give back to communities and to provide programs and services that positively impact youth, teens, adults, and multi-generational families? USTA PNW is looking for an Assistant Tennis Pro (Full-Time) to help drive our mission on and off the court. This position reports to the Associate Director of Tennis- Facilities or Head Tennis Pro.

Established in 1904, the United States Tennis Association Pacific Northwest (USTA PNW) is a 501©3 non-profit organization working to promote and develop the growth of tennis by providing access for all. As one of the 17 sections of the USTA, the national governing body of the sport of tennis, USTA PNW serves over 25,000 individual adult and junior members, 200+ tennis facilities, and provides low-cost RecTennis afterschool and summer programs to 40,000 participants. USTA PNW has cultivated over 300 community partnerships including schools, public parks, recreation and shared spaces across four states.

To expand accessible play opportunities and to continue to ensure cost is not a barrier to entry, USTA PNW also manages and operates indoor tennis facilities. Vancouver Tennis Center, a 9 indoor and 4 outdoor court facility, Galbraith Tennis Center, a six indoor court facility, and Mint Valley Tennis Center, a 4 indoor court facility, provide an industry-best experience and give back to the surrounding community all at an affordable cost. Learn more at www.ustapnw.org.

Major Duties
-Provide beginner through advanced tennis instruction relating to the techniques and strategies of tennis to members, non-members and guests to enhance broad-based member participation.
-Ensure that all club members, non-members and guests receive courteous, safe, prompt and professional attention to all their tennis development needs.
-Attend all staff, management meetings and training as required.
-Maintain an accurate record of all lessons and clinics given.
-Promote all programs, tournaments and events and consistently work towards on-going growth initiatives.
Assist with Tournament events as needed.
-Work to retain and grow facility memberships.
-Ascertain that all areas of the tennis facility are neat and clean at all times.
-Enforce facility rules and regulations governing the use of the facility, its equipment and other property.
-Implementation of Club Automation processes and procedures.
-Communication and service (knowledge of) available products at the pro shop.
-Respond to Associate Director of Tennis – Facilities/ Head Tennis pro in a timely fashion.

On-court vs Off-court (Admin)
-99% On-Court (40% Lessons + 60% Programs)
-1% Off-Court (0-2 hours per week for admin/meetings/professional development)
-Assist in running tournaments as requested may temporarily increase # of Admin hours per week.
-Subject to change with business needs.

Internal Relationships: Works primarily and directly with Associate Director of Tennis- Facilities / Head Tennis Pro (program delivery, curricula, templates, quality assessment and support) and meets weekly for team meetings as scheduled with Tennis Pros, General Manager, and leadership team. Interfaces with Front Desk Staff and Registration Coordinators as needed.

External Relationships: Maintains high quality customer service with Members, Non-Members, and Guests at USTA PNW Tennis Centers, particularly during on-court delivery and directly scheduling lessons. Represents the mission and organization at special events, conferences and training as needed.

Travel Demands: Infrequent. Annual travel to USTA PNW Annual Meetings. Other travel as needed to special events, training, conferences, or professional development events.

Key Performance Indicators: When reviewing this position during the year, the following will serve as performance indicators:
Mid-year and Annual Reviews performed by Supervisor.
-Evidence of effective use of program curricula, templates and QA tools.
-Achievement of specific objectives for areas of responsibility.
-Evidence of high quality customer service.
-Evidence of performance of major duties.
-Evidence of performance as a productive team member.
-Evidence of effective internal and external relationships.
-Evidence of delivering the USTA PNW mission.

Qualifications:
-Preferred RSPA or PTR certificate.
-Proven and progressive experience in leading and teaching tennis.
-Proven experience working with juniors and adults of all abilities in a tennis club setting.
-Demonstrated ability to effectively build relationships with staff and customers.
-Work independently and collaboratively to accomplish responsibilities, goals and projects.
-Provide excellent customer service to both internal and external customers, partners, vendors.
-Excellent written and oral communication skills.
-CPR and AED certified preferred.
-Proficient in use of Microsoft Office.

Conditions of Hire:
-Must have the ability to continually pass a background check.
-Must have the ability to be SafePlay approved.
-Must complete the USTA SafeSport online education course. Link provided with offer of employment. The online course takes approximately 60 minutes.
-Must sign USTA PNW Offer Letter and Employee Handbook as needed.
-Must have the authorization to work within the United States without employer sponsorship.

Physical Requirements + Work Environments:
-This job operates out of a tennis facility or local off sites. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
-The ability to lift 20-50 pounds regularly.
-The ability to carry out repetitive motions regularly.
-The ability to lift and move awkward items from one location to another.
-The ability to respond quickly to sounds or visual cues (such as alarms and/or safety concerns both on and off court).
-The ability to move safely over uneven terrain or in confined spaces.
-The ability to respond to dangerous situations.
-The ability to work in extreme weather and indoor/outdoor conditions.
-The ability to work for length of shift (with breaks and lunches given per policy).

Compensation & Benefits:
-Hourly rates for Program Delivery and Admin, and paid time off outlined in the signed Offer Letter.
-Program rates start at $25.00 per hour and higher based on experience.
-Lessons commission rates outlined in the signed Offer Letter. Commissions from private lessons can range from 55% – 59% based on experience.
-18 days of Paid Time Off accrued annually and 12 Annual Paid holidays each calendar year.
-Opportunity to opt for Employer-Paid Employee
-Health or Buy-Up plan, Dental and Vision insurance per current standards and plan rules. Employee contribution to payment for benefit plans is determined annually.
-This position is eligible (per the current plan rules) for life insurance, short-term and long-term disability, legal, identity theft protection, health advocacy, and AD&D coverage.
-401k eligibility per plan rules (up to 4% company match, after one year of employment) and/or ROTH 401k.
-Employee and Career Development focus and assets provided to each employee.
-Several discounted rates and products for employees including Nike, Adidas, Columbia Sportswear, etc.
-Eligibility for discounted rate or free programming at all RecTennis locations and USTA PNW operated tennis facilities.
-Opportunity to participate in flexible spending plans for healthcare and dependent care.
-These benefits are provided when an employee continuously maintains employee status type and full-time requirements as outlined in the annually signed Employee Handbook in accordance to plan rules.
*Exempt status for employees are for on-court staff who perform and earn weekly commission wages which outperform all other employee wages from USTA PNW. If this criteria is not met, staff will need prior written approval from their direct manager to work over 40 hours in any given work week to adhere to Washington State Law. This is the responsibility of the employee to manage and communicate with the direct supervisor before overtime hours are worked.

USTA PNW is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. USTA PNW is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know via email or phone at 503-718-3326.

How to apply:
Please send your resume to the email provided.

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