Front Desk/Pro Shop Manager
Club in Irvine, California is looking for a full-time Front Desk/Pro Shop Manager.

Position Overview:
The Front Desk Manager at our tennis club serves as the first point of contact for members and guests, ensuring a welcoming and efficient environment. This role is responsible for overseeing daily front desk operations, managing staff, and delivering exceptional customer service to all visitors.

Job Type: Full-Time

Work Location: In-person; Irvine, California

Key Responsibilities
-Greet members, guests, and visitors with professionalism and courtesy.
-Manage front desk staff, including scheduling, hiring/off-boarding, training, and performance evaluations.
-Manage pro shop (inventory, merchandising, ordering, etc.)
-Handle check-in and check-out procedures for court reservations, lessons, and club activities.
-Respond to phone calls, emails, and in-person inquiries regarding memberships, bookings, and club information.
-Coordinate with tennis coaches, maintenance staff, and management to ensure smooth club operations.
-Process payments for memberships, lessons, and merchandise, maintaining accurate records.
-Resolve member and guest concerns or complaints in a timely and effective manner.
-Maintain a clean and organized front desk area, including display of promotional materials.
-Assist in organizing club events, tournaments, and special programs.
-Monitor front desk supplies and place orders as needed.

Qualifications
-Previous experience in a customer service or hospitality role, preferably in a tennis or other sports/recreational environment.
-Strong leadership and team management skills.
-Excellent verbal and written communication abilities.
-Proficient with scheduling and point-of-sale systems (Club -Automation software experience is a plus).
-Ability to multi-task and remain calm under pressure.
-High degree of professionalism, reliability, and attention to detail.
-Availability to work flexible hours, including evenings and weekends.
-Knowledge of the sport of tennis a plus.

Physical Requirements
-Ability to stand for extended periods.
-Occasional lifting of supplies or promotional materials up to 25 lbs.

Benefits
-Competitive salary with commission and benefits package.
-Opportunities for professional development and advancement.
-Access to club facilities and programs.
-Dental insurance
-Employee discount
-Health insurance
-Life insurance
-Paid time off
-Retirement plan
-Vision insurance

If you are enthusiastic about tennis, skilled in customer service, and thrive in a fast-paced environment, we encourage you to apply to join our team as the Front Desk/Pro Shop Manager!

How to apply:
Please send your resume to the email provided.

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