Director of Club Operations
Company is looking for a Director of Club Operations.

Position Overview:
The Director of Club Operations will play a key role in supporting each club to thrive within the Cliff Drysdale framework. This position focuses on creating great member experiences, efficient operations, and strong financial performance. We’re looking for a strategic leader with experience in managing diverse teams and collaborating with clubs to align with their unique culture and goals.  Applications accepted until February 21, 2025.

This role requires some travel (up to 20% of the year), mostly domestic with occasional international trips.

Key Responsibilities:

Strategic Leadership:
• Develop and implement operational strategies that ensure top-tier performance across all clubs.
• Collaborate with General Managers, Boards, and ownership to align club operations with overall goals.
• Stay on top of trends in the club industry and recommend improvements for continuous growth.

Club Operations Oversight:
• Guide and support GMs and department heads to maintain high standards across operations.
• Regular site visits to ensure compliance with our policies, standards, and client expectations.
• Help develop operational policies tailored to the specific needs of each club.
• Provide operational knowledge and leadership in departments like Membership, Racquet Sports, Fitness, Swim, Events, and F&B.

Member Engagement & Satisfaction:
• Ensure clubs provide a premier member experience by understanding their needs and expectations.
• Implement initiatives that boost member engagement, satisfaction, and retention.
• Assist GMs in handling complex member issues or concerns.

Financial Management & Performance:
• Analyze financial performance and identify areas for improvement.
• Work with GMs to explore opportunities for increasing non-dues revenue while maintaining quality.

Team Leadership & Development:
• Recruit, mentor, and train General Managers and senior staff.
• Offer regular training and leadership opportunities to promote growth.
• Build a culture of accountability and continuous improvement.

Client & Stakeholder Relationships:
• Act as the primary liaison between the management firm and client Boards, ensuring clear communication.
• Prepare and present reports on financial, operational, and member satisfaction metrics to Boards.
• Foster strong relationships with stakeholders to reinforce the company’s value.

Key Competencies:
• Strategic, results-driven mindset.
• Ability to adapt to each club’s unique culture while maintaining consistency across locations.
• Strong relationship-building skills with Boards, members, and staff.
• Excellent problem-solving and decision-making abilities.
• High professionalism and emotional intelligence.

Qualifications:
• 5+ years of experience in private club or luxury hospitality management, with a proven track record in multi-site operations.
• Strong understanding of private club governance, member services, and operational best practices.
• Exceptional leadership, communication, and stakeholder management skills.
• Financial acumen, with experience in budgeting, forecasting, and P&L management.
• Proficiency in club management software, financial systems, and Microsoft Office.
• Willingness to travel regularly to oversee multiple locations.
• Racquet sports experience is a plus, but not required.

How to apply:
Please send your resume to the email provided.

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