Director of Club Operations
Club in Portland, Oregon is looking for a full-time Director of Club Operations.

Position Overview:
Operations Manager – Hospitality & Club Experience
Location: Beaverton & Portland, Oregon
Position Type: Full-Time, Salaried
Reports To: Ownership / Director

Build the Experience That Makes a Club Feel Like Home

The Club is building a new kind of club – one where a passion for the game meets a genuine sense of community and a relentless commitment to thoughtful hospitality. We’re creating spaces people don’t just visit, but genuinely love to call their own.

Club’s currently operates two indoor clubs and is building a repeatable operating model designed to scale to multiple locations over the coming years.

We are seeking an exceptional operator to champion the daily experience at our two clubs. Tasked with upholding our high standards of service, this leader ensures that every day, in both locations, operations run seamlessly, the team performs at its best, and members walk into a space that feels both electric and welcoming—a true community hub for the love of the game.

When this role is working well, anyone walking into either club should feel:
Energy
Warmth
Order
Consistency

This is a hands-on leadership role for someone who takes pride in running great environments and building strong teams.

As Club’s grows, this role has the opportunity to grow into senior operational leadership across multiple clubs.

About the Club
The Club’s mission is “To connect people through pickleball by creating an environment where every ‘Yes, And…’ turns a guest into a friend and a visit into a community.”

The Club operates indoor pickleball clubs designed to bring people together through sport, community, and shared experience.

Our clubs are built around a simple belief: This place feels like family. And we’re all in on pickleball.

At its core, The Club is an extension of a player’s community — a place where people come to compete, laugh, connect, and spend time together.

Players arrive for the sport, but they stay because the club feels welcoming, organized, and full of life.

As we grow, our focus is on building a repeatable club model that scales without losing what makes Club’s special. That means hiring exceptional people who take ownership of outcomes and care deeply about the experience of our members.

The Role
The Operations Manager – Clubs is responsible for ensuring that both Club locations operate smoothly and consistently every day.

This role oversees the daily operations of our Beaverton and Portland clubs and ensures that members experience the same welcoming, professional environment at either location.

The Operations Manager serves as the on-the-floor operational leader of the clubs, translating company standards into consistent day-to-day execution.
This role holds primary responsibility for the daily operational performance of both clubs and has the authority to make real-time decisions that protect the member experience and maintain operational standards.
If leadership defines the vision and systems of the company, this role ensures that the vision is visible and felt inside the clubs every day.

Floor Leadership
This is not a back-office management role.

The Operations Manager is a visible, floor-present leader across both clubs.

This person spends significant time inside the facilities observing operations, supporting staff, interacting with members, and ensuring the environment reflects Club’s standards.

The Operations Manager sets the tone for hospitality, professionalism, and energy inside the club, while ensuring that the systems, standards, and daily rhythms of the club are executed consistently.

Daily Front Desk Presence: To stay closely connected to the day-to-day member experience, the Operations Manager will work at least one front desk shift each day, even if it is a short shift. This regular presence ensures direct interaction with members, firsthand awareness of club operations, and the ability to support the front desk team in real time. Leadership at Club’s stays close to the experience by spending time where members enter the club.

Members should recognize this person as a leader of the club — approachable, present, and invested in the community.

What Success Looks Like
The Operations Manager exists to deliver the following three key outcomes.
1. Exceptional Member Experience
Members consistently feel welcomed, supported, and excited to be part of the Club’s community.

The club should feel energetic, warm, and organized every time someone walks in.

Success looks like: Members feel welcomed and recognized. Service interactions are friendly, confident, and professional. Issues are handled quickly and thoughtfully. The club atmosphere remains positive and social. Members feel like they belong

2. Operational Consistency Across Clubs
Both clubs operate to the same standards, with professionalism and reliability every day.

Members should experience the same quality of environment and service regardless of location or which staff members are working.

Success looks like: Clubs open and close smoothly every day. Policies and procedures are followed consistently. Staff understand expectations and execute them confidently. Operational problems are resolved quickly. Neither club depends on “who’s working” that day

3. Strong Team Performance
Front desk and operational staff perform at a high standard every shift.
Team members understand expectations, take pride in their work, and contribute to a positive environment.

Success looks like: Staff demonstrate strong hospitality and professionalism. Team members understand club standards and expectations. Scheduling and staffing are reliable and organized

Employees receive coaching, feedback, and support. The workplace environment is positive and structured

Key Responsibilities
Multi-Location Operations
Oversee daily operations across both club locations
Ensure clubs open, operate, and close according to company standards
Monitor club flow, court utilization, and member experience
Coordinate staff coverage and operational needs across locations
Identify operational issues and resolve them quickly
On-Floor Leadership & Club Presence
Maintain a strong presence in both clubs throughout the week
Observe operations and identify areas for improvement
Support front desk staff during busy periods
Interact with members and build relationships within the community
Address issues in real time to protect the member experience
Team Leadership
Hire, train, and coach front desk and operational staff
Set clear expectations for professionalism and hospitality
Manage staff scheduling and daily coverage
Provide feedback, accountability, and support
Foster a positive and organized team culture

Facility Standards
Ensure high standards for cleanliness and organization across both clubs
Monitor courts, lobby, bathrooms, and shared spaces
Maintain equipment and operational readiness
Coordinate maintenance needs and vendor services when necessary

Operational Coordination
Support the execution of club programming and events
Implement operational systems and procedures
Communicate operational insights and challenges to leadership
Help maintain consistency between locations as the company grows

What We’re Looking For
The ideal candidate is a strong operator who excels in environments where precision and hospitality go hand-in-hand, where every detail is considered because every person matters.

This person takes pride in maintaining high standards and creating environments where teams perform well and members feel welcome.

Strong candidates will have:
Experience managing operations in hospitality, fitness, retail, or club environments
Experience leading and developing teams
Strong organizational and problem-solving skills
Excellent communication and interpersonal skills
The ability to remain calm and effective in fast-paced environments
A strong sense of ownership and accountability
Experience in racquet sports, fitness clubs, or hospitality environments is a plus.

Who This Is For
This Role Is a Strong Fit For People Who Have Worked In:
boutique fitness studios
climbing gyms
racquet clubs or tennis clubs
hospitality or hotel operations
multi-location retail management
high-touch membership businesses

Compensation & Benefits
Salary: $65,000 – $85,000 depending on experience
We are looking for a high-ownership operator who enjoys building teams, improving systems, and creating environments where both staff and members thrive. Compensation will reflect experience and leadership capability.

Benefits include:
Health and dental insurance
Paid time off (10 days per year, subject to approval)
Free club membership and court access
Employee discounts
Flexible scheduling
Growth Opportunity

The Club is a growing company with plans to expand to additional locations.

The Operations Manager role offers the opportunity to grow into senior operational leadership as the company expands.

Join the Team
If you enjoy leading teams, running operations, and creating places where people genuinely enjoy spending time, we’d love to hear from you.

The Club is committed to building clubs that bring people together through sport, community, and shared experience.

At our best, the club feels like family and serves the greater community.

How to apply:
Please send your resume to the email provided.

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